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Evidence Guide: MSS405078 - Lead and manage people within competitive systems and practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405078 - Lead and manage people within competitive systems and practices

What evidence can you provide to prove your understanding of each of the following citeria?

Determine competitive systems and practices environment

  1. Confirm, with management, organisation’s values, goals and strategies for competitive systems and practices
  2. Establish which competitive systems and practices are being used or proposed within organisation and their stage of implementation
  3. Identify key performance indicators (KPIs) for each system and/or practice
  4. Identify personnel who create value for each KPI
  5. Identify other personnel affected by or contributing to competitive systems and/or practices across functions and levels of organisation
Confirm, with management, organisation’s values, goals and strategies for competitive systems and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish which competitive systems and practices are being used or proposed within organisation and their stage of implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key performance indicators (KPIs) for each system and/or practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify personnel who create value for each KPI

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify other personnel affected by or contributing to competitive systems and/or practices across functions and levels of organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an open environment

  1. Use planned and ad hoc communication mechanisms with value creators, managers and other key stakeholders to seek input and communicate information
  2. Develop and maintain a formal mechanism for top-down and bottom-up flow of issues, concerns and suggestions across the organisation
  3. Support people to contribute to flow of frank and respectful communications
  4. Demonstrate respect for differing perspectives, innovative ideas and expertise of value creators
  5. Demonstrate, and assist others to develop, ability to take and give constructive feedback
  6. Facilitate open communications between stakeholders to evaluate work activities and discuss challenges and achievements
  7. Analyse levels of participation and patterns of communications to identify structural, personal, cultural, skills or other barriers to two-way flow of communications
  8. Take or initiate action to address identified barriers
Use planned and ad hoc communication mechanisms with value creators, managers and other key stakeholders to seek input and communicate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain a formal mechanism for top-down and bottom-up flow of issues, concerns and suggestions across the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support people to contribute to flow of frank and respectful communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate respect for differing perspectives, innovative ideas and expertise of value creators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate, and assist others to develop, ability to take and give constructive feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate open communications between stakeholders to evaluate work activities and discuss challenges and achievements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse levels of participation and patterns of communications to identify structural, personal, cultural, skills or other barriers to two-way flow of communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take or initiate action to address identified barriers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate identification of significant issues

  1. Facilitate and guide communications to identify current and potential issues
  2. Assist stakeholders to formulate issues to incorporate diverse perspectives
  3. Ask questions, seek clarification and provide information to encourage detailed understanding of issues
  4. Review, with input from stakeholders, alignment with values, goals and strategies for competitive systems and practices
  5. Identify and explain boundaries and non-negotiable issues
Facilitate and guide communications to identify current and potential issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist stakeholders to formulate issues to incorporate diverse perspectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask questions, seek clarification and provide information to encourage detailed understanding of issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review, with input from stakeholders, alignment with values, goals and strategies for competitive systems and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and explain boundaries and non-negotiable issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proactively resolve issues

  1. Liaise with team members and stakeholders to develop possible win-win solutions
  2. Negotiate agreed solution/s in accordance with organisation values, goals and competitive systems and practices
  3. Confirm agreement on solution/s with relevant managers and obtain any required authorisations
  4. Consult with stakeholders to plan implementation of solution/s
  5. Take or initiate action to implement solution/s
Liaise with team members and stakeholders to develop possible win-win solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate agreed solution/s in accordance with organisation values, goals and competitive systems and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm agreement on solution/s with relevant managers and obtain any required authorisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to plan implementation of solution/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take or initiate action to implement solution/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor ongoing situation

  1. Determine KPIs for solution/s
  2. Monitor implementation for alignment to plan and expected outcomes
  3. Discuss progress with stakeholders to identify and resolve any issues
  4. Evaluate effectiveness of solution/s with input from stakeholders
  5. Take action to adjust implementation and/or identify different solutions, as required, in response to issues
Determine KPIs for solution/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation for alignment to plan and expected outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss progress with stakeholders to identify and resolve any issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate effectiveness of solution/s with input from stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to adjust implementation and/or identify different solutions, as required, in response to issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge